AI ANALYSIS

Turn every customer interaction into decisive action

Bring together conversations, surveys, documents, and continuous streams of feedback. Whether you’re running a deep investigation or monitoring trends over time, Dovetail turns raw input into actionable intelligence.

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Dashboard showing support trends with colorful bar graph tracking feature requests and playlist management metrics from January to June.
AstrazenecaAWSBrevilleAmazonQantasCanvaAtlassianAccentureConradWiseWealthsimpleBigCommerceZapierWarner Music GroupDysonCloudflareCleerlyLiftIDEOVeroKPMGGitLabShopifyIntelKickstarterSurveyMonkeyWhole FoodsJetstarFord CreditManulifeMixpanelMercedesLEGOToyotaPinterestHubSpotHealthmatchNEATransbankSEEKNotion
AstrazenecaAWSBrevilleAmazonQantasCanvaAtlassianAccentureConradWiseWealthsimpleBigCommerceZapierWarner Music GroupDysonCloudflareCleerlyLiftIDEOVeroKPMGGitLabShopifyIntel
AstrazenecaAWSBrevilleAmazonQantasCanvaAtlassianAccentureConradWiseWealthsimpleBigCommerceZapierWarner Music GroupDysonCloudflare

Connecting the world’s greatest companiesto their customers

Slack

Confluence

Notion

Trello

Jira

Zoom

Google Drive

Microsoft OneDrive

SharePoint

Intercom

Zendesk

Productboard

Microsoft Teams

Google Calendar

Microsoft Outlook Calendar

Front

Jira service management

Slack

Confluence

Notion

Trello

Jira

Zoom

Google Drive

Microsoft OneDrive

SharePoint

Intercom

Zendesk

Productboard

Microsoft Teams

Google Calendar

Microsoft Outlook Calendar

Front

Jira service management

A single view of all your sources, instantly

Connect your tools once to continuously ingest and analyze support tickets, sales calls, app reviews, and community posts with AI.

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Channels

Automate the analysis of high-volume data

Connect Channels to data sources like support tickets, product reviews, and surveys. Our system automatically analyzes everything in real-time to surface critical issues, visualize trends, and link themes to business impact so you know exactly what to focus on.

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Get alerts on emerging trends

Receive an automated weekly digest in Slack or email for bugs, complaints, or feature requests before they escalate.

Dovetail notification showing support ticket anomalies with payment issues (+94%) and audio playback issues (+56%)
Dashboard showing weekly trends with payment issues up 94%, audio playback issues up 56%, and product sentiment graphs.

See what's trending up or down

See how themes change over time with clear visual summaries to understand what’s increasing or decreasing.

Prioritize based on value

Show the revenue impact of any theme to truly understand what to prioritize .

Data dashboard showing music streaming features with colorful bar graph tracking metrics from January to June.
App analytics dashboard showing 30-day review trends with graphs and feature ratings comparing this week's 75 scores to last week's 34.

See trends and measure impact

Build charts to track key metrics over time. Segment your data to measure the impact of key initiatives and proactively identify risks and opportunities.

Projects

Purposeful investigations with research-grade depth

Focused analysis turns raw conversations into reliable understanding with the depth and precision of expert analysis—in minutes, not days.

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Surface key moments

Automatically identify and highlight the important details from your data.

Two overlapping customer interview cards showing testimonials from Beyond Say and Acme Inc with video thumbnails.
Dark interface showing categories "Occasions" and "Direct competitors" with music services listed and a tooltip explaining "Commuting".

Organize for clarity

Structure information into clear categories for easier navigation.

Add context for accuracy

AI layers relate information to improve relevance and reliability.

Dark interface showing Q2 Priorities dashboard with survey responses, customer calls, support tickets, and a video presentation.
Dark interface showing a video call with dropdown menu displaying sorting options like "Chronological" and "By topic"

Tailor your summaries

Generate AI summary frameworks that fit your specific use case.

Recruit

From one prompt to a full plan

With Dovetail Recruit, start with a single prompt describing your objective, and let AI generate a research plan—or build it manually if you prefer.

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Automated scheduling setup screen with options to connect calendar and video conferencing services like Zoom, Google Meet, and Teams.
Atlassian

Atlassian’s AI edge for customer-led growth

Global software giant, Atlassian, renowned for empowering teams with tools like Jira and Confluence, knows that meaningful innovation comes from truly understanding their customers.

Read the storyAll customer stories

236%

Return on investment

Breville

Atlassian's AI edge for customer-led growth

Global software giant, Atlassian, renowned for empowering teams with tools like Jira and Confluence, knows that meaningful innovation comes from truly understanding their customers.

236%

Return on investment

Breville

Atlassian's AI edge for customer-led growth

Global software giant, Atlassian, renowned for empowering teams with tools like Jira and Confluence, knows that meaningful innovation comes from truly understanding their customers.

236%

Return on investment

Eric Liu notion

Unlock customer intelligence for your organization

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Dovetail

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