Pricing

Start free
Upgrade to scale

Billing cycle

Free

For individuals to make sense of calls, documents, and surveys

$0

Try Dovetail free

What’s included

  • One channel
    A single channel to track and analyze feedback for getting started.
    • to automatically classify your voice of customer data
  • One project
    Create and manage a single research project to organize, analyze, and share insights.
    • to analyze customer calls, recordings, docs, and surveys
  • Chat
    Ask questions about your data and get instant AI-powered summaries from a single project.
    • with and
  • summarize
    AI automatically generates quick summaries within a single project to speed up analysis.
    • your data to uncover trends and run analysis

    Professional

    Save 25%

    For small teams to collaborate with advanced AI features

    $15

    per user/month

    billed yearly

    Start free 7 day trial

    Everything in Free, plus

  • Unlimited channels
    Organize continuous feedback by team, product, or data source with dedicated channels at scale.
    • (paid add-on) to automatically classify your voice of customer data
  • Unlimited projects
    Create as many projects as your team needs—perfect for ongoing or cross-functional research.
    • to analyze customer calls, recordings, docs, and surveys
    Advanced analysis features like
  • charts, layouts, views, filters
    Unlock additional tools such as charts, custom views, layouts, and filters for deeper analysis.
    • Advanced AI features like specific
  • summaries
    AI summarizes across projects with richer context, structured outputs, and organization-wide visibility.
    • and
  • semantic search
    AI search helps you quickly locate the right content, files, and highlights across your workspace.

    • Enterprise

    For organizations scaling and standardizing across teams

    Custom

    Contact sales

    Everything in Professional, plus

  • Unlimited free viewers
    These are users who can read and comment on data and insights, but can’t edit.
    • and
  • unlimited AI chat
    Anyone in your organization can query directly with Dovetail data from Slack or Teams.
    • in Slack and Teams
    Organization features like
  • folders, global tags, fields, templates
    Standardize projects with global tags, fields, and templates for consistent and streamlined analysis.
    • Advanced AI features including
  • custom vocabulary
    Add specialized or context-specific words to expand your transcription’s vocabulary.
    • and
  • translation
    Translate seamlessly into 75 languages to speed up synthesis and help teams understand the voice of the customer.
    • Secure with
  • redaction
    Keep your data safe and remove sensitive information by redacting any text, audio, and video.
    • ,
  • compliance
    Meet enterprise-grade requirements for security, safety, and privacy standards.
    • ,
  • access control
    Control who can manage, view, and edit projects with granular permissions.
    • , and
  • data retention
    Automatically delete data based on your retention policy for better lifecycle management.
    • Priority support, dedicated customer success, onboarding assistance

    Connecting the world's greatest companies to their customers

    AchieversItauLiftQantasBrevilleAtlassian
    AchieversItauLiftQantasBreville
    Available on all plans

    Channels

    Let AI turn high-volume feedback into always-on customer intelligence

    Create a channel

    Key features

    • Connect with 20+ tools including Intercom, HubSpot, Zendesk, Google Play, App Store

    • Turn continuous customer feedback into summaries, themes, and trends with AI

    • Equip your team with real-time, constant access to customer feedback

    • Detect emerging negative feedback and issues early to reduce customer churn

    • Make faster, evidence-backed decisions to stay ahead and unlock growth

    $50

    500 data points / month

    billed yearly

    Available on all plans

    Recruit

    Easily find and track participants for your projects in one place

    Key features

    • Quickly recruit real humans to conduct interviews or usability tests

    • Recruit professionals from a global panel of 3m+ verified and trustworthy humans

    • Get started in seconds by defining recruitment criteria with an AI prompt

    • Connect your calendar and Teams, Meet, or Zoom to automatically import recordings

    • Automate your workflow including screeners, scheduling, and incentive payments

    $75

    Per participant, plus incentive

    one-off payment

    Free

    $0

    user/month

    Try Dovetail free

    Professional

    $15

    user/month

    billed yearly

    Start free 7 day trial

    Enterprise

    Custom

    Contact sales

    $15

    user/month

    billed yearly

    Projects

    Turn calls, interviews, surveys, and docs into instant actionable knowledge

  • Calendar sync
    Configure all of your customer calls to be automatically uploaded into Dovetail for instant analysis.
  • Basic AI summaries
    AI automatically generate quick summaries within a single project to speed up analysis.
  • Advanced AI summaries
    AI summarizes across projects with richer context, structured outputs, and organization-wide visibility.
  • Generate AI insights
    Auto-generate reports with AI for key findings, themes, and customer signals in a format you can share.
  • Project customization
    Tailor projects with custom fields, templates, and tags to match your team’s workflow.
  • Import a .zip file of data
    Bulk import research data—videos, transcripts, and documents—into Dovetail with ease.
  • Custom vocabulary
    Add specialized or context-specific words to expand your transcription’s vocabulary.
  • Global tags, fields, templates
    Standardize projects with global tags, fields, and templates for consistent and streamlined analysis.

    • Platform

    The AI-native customer intelligence platform that drives impactful decisions

  • Basic AI chat
    Ask questions about your data and get instant AI-powered summaries from a single project.
  • Advanced AI chat
    Chat across all projects with full context, citation links, and workspace-wide understanding.
  • AI search
    AI search helps you quickly locate the right content, files, and highlights across your workspace.
  • Contacts management
    A participant database with auto-populated details like job title, skills, geography, and more.
  • API access
    Connect Dovetail data to your internal tools and systems with flexible API access.
  • AI translation
    Translate seamlessly into 75 languages to speed up synthesis and help teams understand the voice of the customer.
  • Folders
    Use folders to group projects based on the team, product, active projects or department.
  • Queries in Slack and Teams
    Anyone in your organization can query directly with Dovetail data from Slack or Teams.
  • Workspace customization
    Let your team configure layouts and feeds that meet your stakeholders’ unique needs.

    • Other

    Built-in operational features for enterprise-grade efficiency and control

    Integrations

  • Salesforce CRM enrichment
    Sync contacts with Salesforce to enrich contact profiles with job titles, company info, and fields.
  • HubSpot CRM enrichment
    Sync contacts with HubSpot to enrich contact profiles with job titles, company info, and fields.
    • Coming soon

    Admin

  • User roles
    Quickly grant access to folders, projects, tag boards, and extensions by user groups you manage.
  • Free viewers
    These are users who can read and comment on data and insights, but can’t edit.
  • Enterprise contracts
    Negotiate certain terms of our MSA as required by your business with our custom legal contracting service.
  • Invoicing
    Invoicing is for Enterprise plans to support procurement, custom billing, and finance workflows.

    • Security

    SOC2 Badge
    ISO 27001 Badge
    ISO 42001 Badge
    HIPAA Badge
  • Single sign-on
    Single sign-on for Google and Microsoft accounts, or to configure your own managed identity provider.
  • Access control
    Control who can manage, view, and edit projects with granular permissions.
  • Security reviews
    Robust data backup, test recovery, penetration tests, data encryption, and best cloud security practices.
  • Data redaction
    Keep your data safe and remove sensitive information by redacting any text, audio, and video.
  • Custom data retention
    Set up auto-deletion of original videos without losing the highlights to comply with your policies.
  • Custom session age
    Customize session period for your workspace and require frequent user re-authentication.
  • Audit log
    Provide an audit log for visibility into user activity, access, and changes for compliance and security.
  • Paid HIPAA add-on
    Optional HIPAA add-on to help manage PHI, including restrictions on sharing, access, and exporting.

    • Support

  • Onboarding services
    Our team supports you from setup to best practices, ensuring a smooth onboarding experience.
  • Customer success management
    A dedicated customer success manager to help you adapt, build and scale with confidence.
  • Priority support
    Access responsive support from our global team to help solve problems and keep your work moving.
    • Start free 7 day trial

    Questions and answers

    Can’t find the answer here? Contact support

    Users contribute data to—and do analysis within—your customer intelligence platform. Most customers buy enough users for their product management, design, customer experience, strategy, and innovation teams. Some also buy users for their sales, customer success, support, and marketing teams who also contribute data to and leverage on customer feedback.

    Access is controlled by changing a user’s role—Manager, Contributor, or Viewer—or by restricting a project or a folder to a specific user. Admins can set up user groups to make this easier on our Enterprise plans.

    Yes, you can try our Professional plan for 7 days. If you would like to try our Enterprise plan please contact sales. Once your free trial ends your workspace will be set to read-only until you choose a paid plan or downgrade back to Free.

    No, unfortunately at the moment there is no way to pause your subscription. However, you can downgrade to a Free plan.

    You’ll be able to use Dovetail for the remainder of your billing period. At the end of the billing period, we’ll keep your workspace in a read-only state for a further 30 days so you can export your data. After this 30-day download period, your data will be deleted in accordance with your data retention policy. We don’t offer refunds.

    Yes! You can pre-purchase credits to draw down as needed. Get in touch with our sales team and they’ll help you find the right option for your workspace.

    Only Enterprise plans are invoiced.

    No. We only accept USD at the moment.

    All prices are tax exclusive, and additional taxes (GST, VAT, US Sales Tax, etc.) may be applied to your invoice.

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