Slack, HubSpot, and Freshdesk integrations

We’ve added new integrations for Slack, HubSpot Service Hub, and Freshdesk. With these integrations, anyone can instantly track and uncover trends from support tickets and messages in Channels.

Connect your account, and new feedback will automatically sync into Dovetail, where our AI will classify and categorize them into themes. For Slack, you can also push messages from your Slack workspace into a channel under Actions.

These integrations are available to Channels users on Professional and Enterprise plans.

Explore channels

Additional improvements

Added slash command for Table of contents in the insights editor.
Removed Collapse transcript button.
Added in Data point tab into Channels for a quick list view of all imported data points.
Users can now sort on certain tables (Your Work, Folders) to quickly access objects by name, creation date, or updated date.
Improved onboarding experience for new and existing users.
Added Create, sync, or import button in Data tab for quick access to integrations.
Updated community project templates for continuous discovery, document analysis, market research, sales calls, recruit participants, and survey analysis.